Reference

Terms and Conditions for Your jitaace1 Account

These terms set out exactly what you agree to when you open an account and use the lobby — covering deposits through bKash, Nagad or Rocket, game access, withdrawals, and how we manage your account.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligible regions
jitaace1 Terms and Conditions for Your jitaace1 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear — or if you want to raise a dispute about a transaction, game outcome or account action — we have three direct contact paths available. Quote your registered mobile number in every message so we can pull up your account without delay. For wallet-related queries covering bKash, Nagad or Rocket transactions, the live chat channel connects you to the account team fastest.

Live Chat Open the chat icon from any lobby page. Fastest route for transaction disputes and account holds. Quote your registered number when you connect.
Email Support Send your terms or account query to our support address. Include your account mobile number and a clear description of the issue for a quicker response.
Help Centre Our help centre has a dedicated section for terms-related questions — wallet verification steps, account suspension queries and dispute submission are all covered there.
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

Our account practices are shaped around the specific ways Bangladesh accounts operate — mobile wallet deposits, OTP verification and mobile-first access. Every section of these terms maps to a real account action, not abstract policy language. Here is how the four main areas work in practice.

Wallet Verification

We match your bKash, Nagad or Rocket number to your registered account. Any mismatch delays withdrawal processing until the wallet owner is confirmed through OTP.

Account Data Retention

We retain account records — including transaction history and game logs — for as long as your account is active and for the period required after closure under these terms.

Requesting Account Changes

To update your registered mobile number or linked wallet, contact support via live chat. Changes require identity confirmation before they take effect on your account.

Dispute Resolution Path

Submit a dispute through live chat or email within the window stated in these terms. We review game logs and wallet transaction records before issuing a decision.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — wallet deposits, identity checks, account holds and eligibility.

Access and eligibility depend on your local law and the regions we support. Confirm that using jitaace1 is lawful in your specific location before opening an account.

We hold the withdrawal until the wallet number is verified. You will need to confirm your identity via OTP through the support channel before the cashout proceeds.

Yes. Raise the dispute through live chat or email within the timeframe in our dispute clause. We review the game log and Nagad transaction record before responding.

We publish updates on this page. Continuing to use the platform after an update is posted means you accept the revised terms. We recommend checking this page periodically.

We may place a temporary hold if we detect activity that conflicts with these terms. We will contact you through your registered mobile number to explain the reason.

Contact support via live chat and request the change. Identity confirmation — usually an OTP to your registered Rocket, Nagad or bKash number — is required before any update is applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.